Ja7's Privacy Policy — Your information is safe with us

1 Introduction & Scope

Ja7 is a trusted online gaming and betting platform committed to providing a safe and enjoyable experience for players in Bangladesh. This Privacy Policy ("Policy") explains how ja7 collects, uses, stores, and protects your personal information.

This Privacy Policy applies to the ja7 website (ja7.pro), mobile application, and all other services. By using the ja7 platform, you are considered to have agreed to this Privacy Policy.

Our goal is to operate with complete transparency — you will always know what information we hold and how it is being used. ja7 believes that user trust is our greatest asset, and we make no compromises when it comes to protecting your privacy.

2 What information we collect

Providing services on the ja7 platform requires certain information to be collected. We only collect what is strictly necessary — nothing more.

In addition to the information you provide at registration, we automatically collect certain technical data. This is primarily used to improve your experience and ensure platform security.

3 How Your Information Is Used

Ja7 uses your information only for specific, lawful purposes. A full breakdown of what data is used for and why is provided below:

• Account management: Your information is used to create, verify, and manage your account. Documents submitted for age and identity verification are stored securely.
• Payment Processing: Your financial information is used to process deposits and withdrawals. Every transaction is handled through secure, encrypted channels.
• Customer Service: Your information may be used to investigate and resolve any issues or complaints you raise. The support team uses this data to reach a resolution quickly.
• Security & Fraud Prevention: Technical data is analyzed to detect suspicious activity and keep your account secure.
• Promotional Communications: We may send messages to your email or phone number to inform you about new offers and bonuses. You can opt out of this service at any time.
• Responsible Gaming: Your gaming behaviour is monitored so that assistance can be provided when needed.
• Legal obligations: Information required by government or regulatory authorities is provided in accordance with applicable law.

4 Data Sharing & Third Parties

Ja7 does not generally share your personal information with third parties. However, limited sharing may occur in the circumstances listed below:

• Payment Service Providers: Transaction data is shared with payment processors such as Mobile Banking, Nagad, and Rocket as required to complete your payments. These providers operate under their own privacy policies.
• Technology Service Providers: We work with trusted technology partners for server hosting and cybersecurity services. They are granted access only to the data strictly necessary for their work.
• Legal authorities: Your information may be disclosed to government authorities in response to valid court orders, investigations, or other legal requirements.
• Business Transfers: In the event of a change in ja7's ownership or business structure, relevant data may be transferred to the new owner — however, the same privacy policy will continue to apply.

All third-party service providers are required to comply with ja7's privacy standards. We ensure through contractual agreements that your data is properly protected.

5 Cookies & tracking technologies

The ja7 platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the site functions properly.

• Essential cookies: These cookies are essential for maintaining your login session and ensuring site security. Without them, the site cannot function properly.
• Functional cookies: Used to remember your preferences such as language, layout, or login state.
• Analytics Cookies: Used to understand which parts of the site are most visited and to improve the quality of our services.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some features of the site from working correctly. ja7 does not use third-party advertising cookies.

6 Data Security Measures

Ja7 follows industry-standard security practices to protect your information. Our security measures are described below:

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Sensitive data (such as passwords) is stored in hashed form and is never stored in plain text.
• Servers and databases undergo regular security audits.
• Automatic alerts are sent if a suspicious login is detected on your account.
• Staff are granted access only to the information they need — following a strict need-to-know policy.
• Data backups are performed regularly and stored in a secure location.

7 Your Data Rights

Every member of the ja7 platform has full rights over their own data. Your rights are detailed below:

8 Data Retention Period

Ja7 does not retain your data longer than necessary. The retention period for each category of information is outlined below:

• Account information: Retained for the duration of your active account. May be kept for up to 5 years after account closure for legal purposes.
• Transaction Records: Retained for up to 7 years in accordance with financial regulatory requirements.
• Communication Records: Support chat and email records are retained for up to 2 years.
• Technical Logs: Security logs are typically retained for 6 months to 1 year.
• Cookies Data: Session cookies are deleted when you close your browser. Persistent cookies typically expire after 1 year.

Once the retention period ends, your data is securely deleted or anonymized so that you can no longer be identified.

9 Policy Changes & Contact

Ja7 may update this Privacy Policy from time to time. For any significant changes, a notice will be posted on the platform and may also be sent to your registered email. You can always check the "Last Updated" date at the top of this page to see when the most recent changes were made.

Continuing to use ja7 after an updated policy is published will be considered your acceptance of the new terms. We recommend reviewing this page regularly.

If you have any questions or concerns about our Privacy Policy, please reach out to our support team: